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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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TraT

April 21, 2026

5  out of  5
rating by TraT
"Taking another opportunity to share incredible appreciation for Shatez Waters who offered support and guidance through a challenge. She went above and beyond. Thank you! ——- I really appreciate the time and genuine support received from Erika Morales. She heard my concerns regarding the constant increase of my policy and provided suggestions to help me lower costs. She cares and provided excellent service. Thank you, Erika!"
We responded:
"Thank you for sharing your experience! I'm glad Erika was able to address your concerns and offer helpful suggestions to manage your policy costs. Her dedication to providing excellent service is truly appreciated. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
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Shawn Miller

April 21, 2026

5  out of  5
rating by Shawn Miller
"Shatez Waters was exceptionally helpful while resolving an issue with my homeowners insurance."
We responded:
"Thank you, Shawn! I'm happy to know you had a positive experience with our office. We’re committed to providing excellent service and are here for any of your insurance needs. Let us know if there's anything else we can assist with!"
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Jennifer Burke

April 20, 2026

5  out of  5
rating by Jennifer Burke
"I'm happy to write this review for Kendrick Jones' State Farm Agency and would highly recommend them! ! I have been a client for many years. I just had a car accident. I had to file a claim, buy a new vehicle, and get the new vehicle added to my insurance policy. The staff made this process less stressful and easy. Shatez Waters helped me get everything completed in a timely manner and was very pleasant to work with. The level of customer service I received from their office was very good and I would recommend them for all your insurance needs! Jennifer Burke-Shelton"
We responded:
"Jennifer, your review means a lot to us, and we sincerely thank you for taking the time to share your feedback! At our office, ensuring outstanding insurance options for our policyholders is our primary focus, and we're delighted that you had a positive experience. Providing you with exceptional customer service has been a privilege, and we're excited to continue meeting your insurance needs in the future!"
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Zaccheus Moss

April 17, 2026

5  out of  5
rating by Zaccheus Moss
"Great customer service by Catherine. Pleasant and professional and helped to assist with my insurance need and made process seamless."
We responded:
"Thank you, Zaccheus! I'm happy to hear that Catherine provided you with such excellent service. We strive to make the insurance process as smooth as possible for our customers. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
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celebrity videos

April 16, 2026

5  out of  5
rating by celebrity videos
"Nice communication"
We responded:
"Thank you, celebrity videos! I'm glad you appreciated the communication. If you ever have more questions or need assistance, feel free to reach out. Thanks for choosing us!"
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C Chang

April 16, 2026

5  out of  5
rating by C Chang
"Stanley was very helpful with getting my car/home insurance started. He was very patient with all my questions and concerns. He made the process smooth from switching to State Farm from my old insurance that was too pricey. I appreciate his professionalism and his courtesy towards me through the whole process. Thank you!"
We responded:
"Thank you for sharing your experience! I'm glad Stanley was able to assist you and make the transition to State Farm seamless. His professionalism and courtesy are truly appreciated. If there's anything else you need, just let us know. We’re here to help!"
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chris frank

April 15, 2026

5  out of  5
rating by chris frank
"Very helpful and courteous getting me setup with a vehicle and renters policy, even tho I called them as they were closing!"
We responded:
"Thank you, Chris! I'm happy to hear that our team was able to assist you with your policy, even at the end of the day. Your satisfaction is important to us. If there's anything else you need, feel free to reach out anytime!"
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LaDonna Dean

April 14, 2026

2  out of  5
rating by LaDonna Dean
"My experience with Ivan Guzman at this agency has been the BEST! He is one of the most professional and knowledgeable insurance representatives I’ve spoken with. He seems to genuinely care about customers, returns calls promptly, and always thoroughly answers all questions asked. I prefer to only speak with him when I call the agency because I know he is always eager to assist, will thoroughly answer all questions, and promptly follow back up with additional information. Thanks for ALWAYS going above/beyond for customers and providing superior service, Ivan! 👍"
We responded:
"LaDonna, thank you so much for taking the time to share your positive experience with Ivan and our office! We truly appreciate your kind words and are delighted to hear about the exceptional service you received. Ivan is indeed a dedicated and knowledgeable insurance representative who takes pride in providing top-notch assistance to our valued clients. We are grateful for your recognition of Ivan's efforts in going above and beyond to meet your needs. Thank you for choosing us, and please feel free to reach out if you have any further questions or insurance needs!"
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Dru Austin

April 13, 2026

5  out of  5
rating by Dru Austin
"Samantha was super friendly, efficient, and answered all my questions—great service!”"
We responded:
"Thanks, Dru! I'm glad you received friendly and efficient service. Our team is committed to ensuring all your questions are addressed. If there's anything else you need, just let us know!"
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Gregory Turner

April 13, 2026

5  out of  5
rating by Gregory Turner
"Shatex waters great customer service very professional."
We responded:
"Thank you for your feedback, Gregory! I'm glad to know that Shatez provided you with excellent and professional service. We always strive to deliver top-notch customer experiences. If there's anything else we can do for you, just let us know!"
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Joshua Suarez

April 10, 2026

5  out of  5
rating by Joshua Suarez
"Great agent and team!!!"
We responded:
"Thank you, Joshua! I'm happy to know you had a positive experience with our team. We’re here to help with any insurance needs you may have. Thanks for choosing us!"
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Deneen Harris

April 10, 2026

5  out of  5
rating by Deneen Harris
"State Farm to the rescue AGAIN. I love the fact that this team actively listens, engages and always goes above and beyond to meet the customers needs. Shatez Waters, is always professional, prompt to assist and pleasant to work with. She knows to to make her customers comfortable and her willingness to ensure your needs are met before ending her call is unmatched. I highly recommend State Farm to handle any and all insurance needs whether it is life, auto, home, etc."
We responded:
"Deneen, we’re so glad to hear how Donovan was able to help you with your insurance needs! He is an essential part of our team, and we appreciate you letting us know how well he was able to assist you. Thank you for choosing us as your insurance provider!"
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Ronnel Blackmon

April 10, 2026

5  out of  5
rating by Ronnel Blackmon
"I had an outstanding experience working with Kendrick Jones at State Farm. He made the entire process seamless while helping me secure coverage for my new truck, and his guidance didn’t stop there. Kendrick took the time to walk me through bundling my home and additional vehicles, making sure I understood all my options while also helping me save money. What really stood out was his attention to my family’s long-term needs—he introduced me to a life insurance policy that gives me real peace of mind knowing my family is protected. Professional, knowledgeable, and genuinely invested in his clients—Kendrick is someone you can trust. Highly recommend if you’re looking for an agent who goes above and beyond."
We responded:
"Ronnel, Thank you so much for this thoughtful review. I really appreciate you taking the time to share your experience. It was a pleasure helping you with your new truck and walking through options for your home and vehicles. I’m glad we could also take a look at coverage for your family and find something that feels right for you. Hearing that you felt supported every step of the way means a lot. Don’t hesitate to reach out if you ever have questions or need anything down the road!"
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Stacey Jahanfar

April 9, 2026

5  out of  5
rating by Stacey Jahanfar
"Kendrick Jones State Fram Insurance has always been so professional and punctual. They cater to my concerns at the time and always try and give the best possible outcome. I have been with them for years and will continue."
We responded:
"Stacey, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family! We look forward to fulfilling your insurance needs for years to come."
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Treston McCann

April 9, 2026

5  out of  5
rating by Treston McCann
"amazing customer service!!"
We responded:
"Thank you, Treston! I'm happy you had an amazing experience with our customer service. We’re always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Rudene Green

April 7, 2026

5  out of  5
rating by Rudene Green
"Excellent customer service!! Very friendly and courteous."
We responded:
"Hey Rudene, thanks for the awesome review! If you need anything else, we're here for you!"
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Michelle Davison

April 6, 2026

5  out of  5
rating by Michelle Davison
"Such a great helpful company, I really appreciate what they have done for me."
We responded:
"Michelle, thank you! It is great to hear you enjoyed working with us. Your appreciation means a lot. If you ever need anything else, feel free to reach out!"
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Kimberly Lobdell

April 6, 2026

5  out of  5
rating by Kimberly Lobdell
"Shatez was very helpful and helped me with a new car auto insurance."
We responded:
"Thank you, Kimberly! I'm happy to hear that Shatez was able to assist you with your new insurance. Our team is committed to providing excellent service, and it's great to know we met your expectations. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Kacy Brubaker

April 6, 2026

5  out of  5
rating by Kacy Brubaker
"Grateful for Kendrick’s team, their responsiveness and willingness to take time to explain things step by step.They have always taken the time to explain things, find help when needed and adjust any problems."
We responded:
"Kacy, thank you! It is great to hear the team was able to assist you and explain things step by step. If you need anything else, please let us know!! "
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Kha Tran

March 31, 2026

5  out of  5
rating by Kha Tran
"Kendrick Jones has truly been a blessing to me and my family. From the very beginning, he has treated us with care, respect, and genuine kindness. Insurance can feel overwhelming, but Kendrick has always taken the time to make sure we understand everything and feel confident in the decisions we are making. What sets him apart is how deeply he cares. He does not just see us as clients, he sees us as people and as a family he wants to protect. Knowing that Kendrick is looking out for us gives us real peace of mind, and that means more than I can put into words. Every time we have had a question, concern, or needed help, Kendrick has shown up with patience and compassion. He is dependable, honest, and always willing to go the extra mile to make sure we feel supported. I am incredibly grateful for everything Kendrick Jones has done for my family. If you are looking for someone you can truly trust, someone who cares with their whole heart, I cannot recommend Kendrick enough."
We responded:
"Thank you for sharing such heartfelt and thoughtful feedback! I am genuinely happy to hear that our office has made a positive impact on you and your family. We truly value the opportunity to provide care and understanding to our clients. It's wonderful to know that our dedicated efforts have brought you a sense of peace of mind during this time. If there is anything else we can assist you with or any further questions you may have, please feel free to reach out to us at any time."
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Judith Lowe

March 27, 2026

5  out of  5
rating by Judith Lowe
"Shatez did a great job"
We responded:
"Thank you, Judith! I'm happy to hear that Shatez provided you with excellent service. Our team is dedicated to delivering top-notch support, and your feedback means a lot to us. If there's anything else we can assist you with, feel free to reach out!"
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Ashton Meertins

March 27, 2026

5  out of  5
rating by Ashton Meertins
"Catherine was a great help through and through. She was very sincere and made me realize just how important it is to have a good relationship with your insurance agency. I’m thankful for her ability to be warm, welcoming, and authentic."
We responded:
"Thank you, Ashton! I'm happy to hear that Catherine provided such sincere and welcoming service. Building strong relationships is something we truly value. If you need anything else, feel free to reach out!"
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Jenifer Pham

March 27, 2026

5  out of  5
rating by Jenifer Pham
"Kendrick has assisted me with multiple policies. Always there when you need him. His team provides great hospitality and immediate service. Able to reach them through any forms of communication - email or phone call. Reliable team and brand. I trust him and his suggestions he provides! Update - Kendrick reached out knowing my family has expanded to set my children up for financial success. My favorite part is that life insurance policies are confusing due to all the options, but he explains it where I am informed to make the best decision for me and my family. The customer service is top tier"
We responded:
"Thanks Jenifer for allowing us to serve you!!"
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Joe M

March 27, 2026

5  out of  5
rating by Joe M
"I feel Stanley Robinson is a good representative for State Farm Insurance, he's personable, professional, and knowledgeable. Overall, great experience."
We responded:
"Thank you, Joe! I'm happy to hear that Stanley provided you with such a positive experience. Our team takes pride in being personable and professional, and it's great to know that Stanley exemplifies these qualities. If you ever need anything else, feel free to reach out!"
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Bates DiGital

March 26, 2026

1  out of  5
rating by Bates DiGital
"Worst agency of insurance..still waiting 2 weeks to see what I’m being billed for extra for and added $10 late charges on new bills"
We responded:
"Thank you for your feedback. We understand how frustrating billing concerns can be and apologize for any confusion. Charges and fees can vary depending on account activity, and we’d be happy to review everything with you in detail. Please reach out to our office directly so we can go over your account and help get this resolved as quickly as possible."